Complaint process
If you have a complaint, please follow these steps.
- Step 1 – Department Representative
- Step 2 – Customer Relationship Services
- Step 3 – Ombudsman
- Step 4 – Independent third party resolution service
Step 1 –Department Representative
Speak with a representative from the department involved to review the situation. For example, Sales & Services, Claims or Billing.
You can contact us by phone or email.
Step 2 – Customer Relationship Services
If your complaint is not resolved to your satisfaction following your discussion with our representative, ask to speak to a manager by phone.
Alternatively, you may contact a manager by mail or email:
Desjardins General Insurance
Customer Relationship Services
P.O. Box 7065, Station A
Mississauga, Ontario L5A 4K7
Fax: 1-877-818-8873
Email
Step 3 – Ombudsman
If your complaint remains unresolved after speaking with a manager, you may contact the company’s Office of the Ombudsman, where an Associate Ombudsman will assist you.
Office of the Ombudsman, Desjardins General Insurance
P.O. Box 7065, Station A
Mississauga, Ontario L5A 4K7
Phone: 1-866-676-5273
Fax: 1-877-818-8873
Step 4 – Independent third party resolution service
If you’re not satisfied after going through the above steps, the company’s Office of the Ombudsman will provide you with information on how to contact an independent third party resolution service, the General Insurance OmbudService (GIO).