Conditions of Use
By using this site, you acknowledge having read, understood and accepted the following conditions. If you do not accept one or more of these conditions, do not continue to use or access this Web site. You also acknowledge and agree that any claim relative to this site and its content, or arising from its use, is subject to the laws of the province in which you access this Web site and the laws of Canada applicable therein.
You submit and attorn to the exclusive jurisdiction of the courts of such province to finally adjudicate or determine any suits, actions or proceedings arising from or in connection with the use of this Web site.
Code of Consumer Rights and Responsibilities
Our Commitment to You
For more information on your rights and responsibilities as a consumer when shopping for insurance, check out the Code of Consumer Rights and Responsibilities from the Insurance Bureau of Canada.
If you have questions, you can write to us at the following address:
Customer Relationship Services
Desjardins General Insurance Inc.
6300, Rive-Sud Boulevard
Lévis (Quebec) G6V 6P9
Phone : 1-866-835-8975
We reserve the right to change these conditions at any time and without prior notice.
Protection of Personal Information
At Desjardins Insurance, an important part of our commitment to provide you with service excellence is our respect for your privacy.
To get access to your personal information or to obtain a copy of our Privacy Code , contact us.
You can access secured transactions related to the insurance policies you bought from Desjardins Insurance. The general insurance operations carried out in the secured mode are protected; however, while we use the best security measures available, there is always a risk that your information may be disclosed through no fault on our part.
Any transaction pertaining to general insurance carried out with the online services offered on the Internet by Desjardins Insurance is recognized as being performed by the actual policyholder; it is therefore up to you to make sure that you are the only person who knows your user ID and password.
When performing an operation related to your general insurance, we recommend that you carefully read the directives relative to the processing of your application.
If you believe that an error has occurred in the information concerning your general insurance policies, please contact us.
Transmitting Material to Us
Desjardins Insurance is not responsible for any damages resulting from the interception, loss of, or modification of any e-mail you have sent.
We would like to remind you that information sent by e-mail is not secure. We recommend that you take care to not include confidential information, such as your policy number, personal information, etc., when sending e-mail.
We are committed to maintaining the confidentiality of your e-mail address and not using it inappropriately. E-mail addresses collected are not be shared, sold or disclosed to any organizations that are not members of Desjardins Group and will only be used for the purpose of e-mailing you information about our products and services or to communicate with you information about your insurance or any offers likely to interest you. In addition, e-mails that we send do not contain personal or confidential information. You have the right to be removed from our mailing list at any time by contacting us.
This site is intended to inform our clients and the public concerning our products and services. The information it contains is subject to the conditions of the relevant contracts. Please refer to your insurance policies to learn about the exact extent of your coverage, limits, deductibles, conditions, and limitations that specifically apply to you.
We go to great lengths to keep the information on this site updated; however, we cannot guarantee its completeness, accuracy, or correctness at all times. When in doubt or to advise us of an inaccuracy, you should contact us.
This site provides links to other sites for informational purposes only. It does not constitute an endorsement on our part nor do we sanction the information they contain.
Disclaimer and Limitations of Liability
Desjardins Insurance and its directors, employees and representatives are not responsible for losses and damages directly or indirectly incurred from using this site and the unauthorized reproduction or utilization of the information provided on this site, including special, consequential, and incidental damages from outside or third parties.
We are also not responsible for damages incurred from actions taken based on information provided on this site, as well as damages resulting from the disclosure of personal or confidential information we have received by e-mail.
Finally, we do not guarantee the availability or the functionality of the site. We do not guarantee that the information provided on this site will meet any specific need, that the elements that can be used after copying or downloading will be error-free, will not cause technical or other problems, nor will these errors or problems be corrected, that this site or any other Web site to which it is linked does not have computer viruses, Trojan horses, or any other potential hazardous element.
Copyrights and Trademarks
The information available on this site is protected by Canadian copyright laws. It is prohibited to copy, reproduce, publish, or distribute, in part or in whole, the content of this site, except for non-commercial or personal use. In such a case, you must mention its source and ensure that the elements that have been reproduced were not altered in any way.
Our written authorization must be obtained prior to any other use of the material contained on this site. To do so, please contact us.
Desjardins General Insurance Group Inc. And Desjardins Insurance is the owner of trademarks relative to certain products and services mentioned in this site, whether in the form of names, images, logos, or icons. These trademarks are protected by Canadian laws.
Desjardins Insurance is a direct writer that sells home and auto insurance in Quebec. We do not have brokers or middlemen, so our customers speak directly to a licensed insurance professional each and every time they call us. Because our agents are salaried, we do not pay any commission to brokers or external middlemen.
Our parent company is Desjardins General Insurance Group Inc., which in turn is owned by Desjardins Group.
Through its various subsidiaries, Desjardins Group offers a wide variety of financial services, insurance products, trust services, investment and asset management and many other financial services across Canada. The property and casualty division, Desjardins General Insurance Group Inc. offers general insurance directly to:
- individuals and small businesses in Quebec through Desjardins Insurance.
- individuals in Ontario and Alberta through Certas Direct Insurance Company and individuals in Ontatio through Certas Home and Auto Insurance Company.
- employees or members of our partner groups across Canada through The Personal General Insurance Inc. and The Personal Insurance Company.
The Desjardins Pet Insurance Program is underwritten by Western Financial Insurance Company and is distributed by Desjardins General Insurance Services Inc. in Ontario and Alberta and, by Desjardins Insurance in Quebec. Western Financial Insurance Company, Desjardins General Insurance Services Inc. and Desjardins Insurance are all affiliated companies and subsidiaries of Desjardins Group.