We’re receiving a very high number of calls right now
To avoid the wait, you can file a claim, update your insurance and much more in your Online Services account.
Yet every year, millions of these incidents take place, causing frustration not only for the motorists involved but for other drivers, as these mishaps tend to create delays.
While performing regular maintenance tasks can help make these situations less likely, they can still happen even after a car receives a fresh supply of oil, as the starter may malfunction or the battery may lose its juice.
After a breakdown
However, by keeping these tips in mind, you can make the experience as painless as possible:
- As soon as the car sounds as though its malfunctioning, pull off to the side of the road immediately, as far away from oncoming traffic as possible
- If at all possible, remain in the vehicle and call for assistance. However, if you need to exit to check the engine or the tires, exit from the side of the car that’s away from traffic.
- Ensure hazard lights are on.
- Call for roadside assistance, whether from a car insurance company that offers it, an auto club or a family member.
- Contact 911 immediately if there’s an emergency that requires medical assistance.
After an accident
Perhaps the only thing that’s even more of a headache than a breakdown is being involved in a collision. But similar to being involved in a breakdown the effects of a crash can be reduced, so long as you know what to do:
- Check to see that everyone is OK. If someone has been injured, call 911 immediately.
- Move the vehicles involved to the side of the road, if possible. If there’s has been damage, get in touch with police.
- In Alberta, if total damage appears to be more than $2,000, it must be reported to police.
- Collect as many details about the accident as possible, including names, driver’s license information, make and model data on the vehicles.
- Exchange car insurance information. Insurers typically send out new cards each year for motorists to keep in their glove compartments.
- A meeting with an insurance adjuster may be necessary to determine the overall damage totals and which party was at fault.
These tips are provided for information and prevention purposes only. They are general in nature, and Desjardins Insurance cannot be held liable for them. We recommend using caution and consulting an expert for comprehensive, tailored advice.
In Quebec, Desjardins Insurance refers to Desjardins General Insurance Inc. In Ontario and Alberta, Desjardins Insurance refers to Certas Direct Insurance Company, underwriter of automobile and property insurance.