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Claims centre

Car accident or home insurance loss? File your insurance claim online or by phone!

Desjardins Insurance offers 24/7 claims service and takes care of everything for you. We know how stressful an accident or a loss can be. Count on us to act fast and answer all your questions. We’ll guide you throughout the process until your claim is settled.

Damage to your car or recreational vehicle?

File your claim online and get an appointment with the body shop in just 10 minutes!

See the video How to file a car insurance claim online.

Learn more about the steps involved in filing a claim for:

Auto glass breakage

Your windshield was chipped or cracked.

Accident with collision

Your vehicle was damaged when it hit another vehicle, an object or the ground.

Accident involving injuries

You or members of your family were injured in a motor vehicle accident.

Fire, theft or vandalism

Your vehicle was damaged by fire, was stolen or vandalized.

Natural disaster

Your vehicle was damaged by a weather event (e.g., windstorm, hail, rising waters).

Other incident

Your vehicle was damaged by another incident, such as a falling tree.

Incident involving your liability

You accidentally injured someone or damaged their property. For instance: You drove into your neighbour’s fence or you struck a pedestrian.

How to make an online claim



Accident or loss?

Count on us 24/7– by phone or online

Find a recommended provider

Is immediate action required? Choose from our network of recommended providers. We take care of everything, and you get top quality service.

Car or recreational vehicle

  • Auto glass
  • Body shop
  • Car rental


  • Emergency cleanup
  • Renovation
  • The information provided on this page is meant for informational purposes only. Full details regarding coverage and exclusions can be found in the home insurance policy, which always prevails. Certain conditions, limitations and exclusions may apply.