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Code of consumer rights and responsibilities

Our commitment to you

Attached you will find the Code of Consumer Rights and Responsibilities, which has been developed by the Insurance Bureau of Canada. This document explains your rights and responsibilities as a consumer when shopping for insurance.

Should you have any questions, please write to:

Customer Relationship Services
Certas Direct
P.O. Box 7065, Station A
Mississauga (Ontario) L5A 4K7
By phone:1-877-699-9923

Compensation

Desjardins General is a direct writer that sells home and auto insurance in Ontario and Alberta. Agents are salaried; there are no commission payments made to brokers or external middlemen. We reserve the right to change these conditions at any time and without prior notice.

The Desjardins Pet Insurance Program is underwritten by Western Financial Insurance Company and is distributed by Desjardins General Insurance Services Inc. in Ontario and Alberta and, by Desjardins Insurance in Quebec. Western Financial Insurance Company, Desjardins General Insurance Services Inc. and Desjardins Insurance, are all affiliated companies and subsidiaries of Desjardins Group.

Ownership

Our parent company is Desjardins General Insurance Group Inc., which, in turn, is owned by Desjardins Group.

Through its various subsidiaries, Desjardins Group offers a wide variety of financial services, insurance products, trust services, investment and asset management and many other financial services across Canada. The property and casualty division, Desjardins General Insurance Group Inc. offers general insurance directly to:

  • Individuals in Ontario and Alberta through Certas Direct Insurance Company;
  • Individuals and small businesses in Quebec through Desjardins Insurance;
  • The employees or members of our partner groups across Canada, through The Personal Insurance Company and The Personal General Insurance Inc.

The Desjardins Pet Insurance Program is underwritten by Western Financial Insurance Company and is distributed by Desjardins General Insurance Services Inc. in Ontario and Alberta and, by Desjardins Insurance in Quebec. Western Financial Insurance Company, Desjardins General Insurance Services Inc. and Desjardins Insurance, are all affiliated companies and subsidiaries of Desjardins Group.