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Contact information and business hours

Insurance advice

For a quote or advice on insuring your auto, home or recreational vehicle.

 

By email

Write to us

 

By phone

By phone:1-877-699-9923
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)

 

Service for hearing impaired – TTY line

Your telephone relay service

Claims (24/7)

In case of a loss or emergency anywhere in North America, contact us to file a claim.

 

Online

File a claim

 

By phone

1-888-785-5502

Outside North America:
(Country code) + 800-463-5666-6
View the list of countries served by our international toll-free claim number.

 

Service for hearing impaired – TTY line

Your telephone relay service

 

By fax

Call us and we will give you the fax number for your claims advisor

Customer assistance

 

Desjardins Identity Theft Assistance (24/7)

 By phone

1-877-771-3285

Payment options

Contact us for questions or to change your payment options.

 

By phone

1-800-794-0008
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)

 

Service for hearing impaired – TTY line

Your telephone relay service

Customer Relations Centre

Give us your feedback (comments, suggestions or complaints)

 

By email

Write to us

 

By phone

1-800-794-0008
Monday to Friday: 8 a.m. to 5 p.m. (Eastern Time)

 

By mail

Desjardins Insurance
P.O. Box 7065, Station A
Mississauga ON L5A 4K7

Pet insurance

 

Insurance advice

Contact us to get a quote or advice on your pet insurance.

 

By phone

1-855-343-9393
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)

 

By fax

1-866-322-5246

 

Claims

To file a claim for veterinary fees, go to our pet claims page.

To contact us about an existing claim:

 

By phone

1-855-343-9393
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)

 

By fax

1-866-501-5580
(For Pet insurance claims only)

Fax number reserved for veterinary clinics to fax us medical records or supporting documents: 1-866-501-5581

 

Payment options

Contact us for questions or to change your payment options.

 

By phone

1-855-343-9393
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)

 

By mail

The Desjardins Pet Insurance Program
301-600 Empress Street
Winnipeg MB R3G 0R5