Contact information and business hours
Insurance advice
For a quote or advice on insuring your auto, home or recreational vehicle.
By email
By phone
By phone:1-877-699-9923
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)
Service for hearing impaired – TTY line
Your telephone relay service
Claims (24/7)
In case of a loss or emergency anywhere in North America, contact us to file a claim.
Online
By phone
Outside North America:
(Country code) + 800-463-5666-6
View the list of countries served by our international toll-free claim number.
Service for hearing impaired – TTY line
Your telephone relay service
By fax
Call us and we will give you the fax number for your claims advisor
Payment options
Contact us for questions or to change your payment options.
By phone
1-800-794-0008
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)
Service for hearing impaired – TTY line
Your telephone relay service
Client Complaint Management Centre
Give us your feedback (comments, suggestions or complaints)
By email
By phone
1-800-794-0008
Monday to Friday: 8 a.m. to 5 p.m. (Eastern Time)
By mail
Desjardins Insurance
P.O. Box 7065, Station A
Mississauga ON L5A 4K7
For more information, see our complaints process.
Pet insurance
Covid-19: Temporary change to our business hours
We’re reducing our business hours due to limited staff in our pet insurance customer call centre. To see our updated hours, visit the Covid-19 information page
Insurance advice
Contact us to get a quote or advice on your pet insurance.
By phone
1-855-343-9393
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)
By fax
1-866-322-5246
Claims
To file a claim for veterinary fees, go to our pet claims page.
To contact us about an existing claim:
By phone
1-855-343-9393
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)
By fax
1-866-501-5580
(For Pet insurance claims only)
Fax number reserved for veterinary clinics to fax us medical records or supporting documents: 1-866-501-5581
Payment options
Contact us for questions or to change your payment options.
By phone
1-855-343-9393
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)
By mail
The Desjardins Pet Insurance Program
301-600 Empress Street
Winnipeg MB R3G 0R5