Contact information and business hours
Insurance advice
For a quote or advice on insuring your auto, home or recreational vehicle.
(Monday to Friday, 8 a.m. to 8 p.m.; Saturday, 8 a.m. to 4 p.m.)
By email
By phone
Claims (24/7)
In case of a loss or emergency anywhere in North America, contact us to file a claim.
Online
By phone
Outside North America:
(Country code) + 800-463-5666-6
View the list of countries served by our international toll-free claim number.
By fax
Call us and we will give you the fax number for your claims advisor
Payment
Contact us for questions or to change your payment options.
(Monday to Friday, 8 a.m. to 8 p.m. [ET]; Saturday, 8 a.m. to 4 p.m. [ET])
By phone
Customer Relations Centre
Give us your feedback (comments, suggestions or complaints)
(Monday to Friday, 8 a.m. to 5 p.m.)
By email
By phone
By mail
Desjardins Insurance
P.O. Box 7065, Station A
Mississauga ON L5A 4K7
Pet insurance
Insurance advice
To get a quote or advice on your pet insurance.
(Monday to Thursday: 8 a.m. to 10 p.m (EST); Friday: 8 a.m. to 9 p.m. (EST); Saturday: 9 a.m. to 8 p.m. (EST))
By phone
By fax
1-866-322-5246
Claims
In case of an emergency in Canada or in United Stated, contact us to file a claim.
(Monday to Thursday: 8 a.m. to 10 p.m (EST); Friday: 8 a.m. to 9 p.m. (EST); Saturday: 9 a.m. to 8 p.m. (EST))
By phone
By fax
1-866-501-5580
(For Pet insurance claims only)
Reserved for veterinary clinics to fax us medical records or supporting documents: 1-866-501-5581
Payment
Contact us for questions or to change your payment options.
(Monday to Thursday: 8 a.m. to 10 p.m (EST); Friday: 8 a.m. to 9 p.m. (EST); Saturday: 9 a.m. to 8 p.m. (EST))
By phone
By mail
The Desjardins Pet Insurance Program
301-600 Empress Street
Winnipeg MB R3G 0R5