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Contact information and business hours

 

Insurance advice

For a quote or advice on insuring your auto, home or recreational vehicle.

 

By email

Write to us

 

By phone

By phone:1-877-699-9923
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)

 

Service for hearing impaired – TTY line

Your telephone relay service

Claims (24/7)

In case of a loss or emergency anywhere in North America, contact us to file a claim.

 

Online

File a claim

 

By phone

1-888-785-5502

Outside North America:
(Country code) + 800-463-5666-6
View the list of countries served by our international toll-free claim number.

 

Service for hearing impaired – TTY line

Your telephone relay service

 

By fax

Call us and we will give you the fax number for your claims advisor

Payment options

Contact us for questions or to change your payment options.

 

By phone

1-800-794-0008
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)

 

Service for hearing impaired – TTY line

Your telephone relay service

Client Complaint Management Centre

Give us your feedback (comments, suggestions or complaints)

 

By email

Write to us

 

By phone

1-800-794-0008
Monday to Friday: 8 a.m. to 5 p.m. (Eastern Time)

 

By mail

Desjardins Insurance
P.O. Box 7065, Station A
Mississauga ON L5A 4K7

For more information, see our complaints process.

Pet insurance

 

Insurance advice

Contact us to get a quote or advice on your pet insurance.

 

By phone

1-855-343-9393
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)

 

By fax

1-866-322-5246

 

Claims

To file a claim for veterinary fees, go to our pet claims page.

To contact us about an existing claim:

 

By phone

1-855-343-9393
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)

 

By fax

1-866-501-5580
(For Pet insurance claims only)

Fax number reserved for veterinary clinics to fax us medical records or supporting documents: 1-866-501-5581

 

Payment options

Contact us for questions or to change your payment options.

 

By phone

1-855-343-9393
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)

 

By mail

The Desjardins Pet Insurance Program
301-600 Empress Street
Winnipeg MB R3G 0R5

FAQ

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