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Whether you’ve had your identity stolen or just want prevention advice, our Identity Theft Assistance service is there for you.

Our service

With Identity Theft Assistance, you can speak to one of our lawyers or to a psychologist1 referred by our team for:

  • Advice on identity theft prevention
  • Answers to your questions about identity theft
  • Assistance to help you recover your identity2

This service is available 24/7, at no extra charge. All calls are strictly confidential.

When you might need Identity Theft Assistance

Our team is there for you if find yourself in a difficult situation:

  • Your passport is stolen and you want to know how to protect yourself against fraudulent use.
  • You lose your social insurance card and want to check if any credit applications have been made in your name.
  • You lose your wallet and want to know how to go about getting new identity documents.

An advantage reserved for our clients

If you have a home insurance policy with us, you’re automatically eligible to take advantage of Identity Theft Assistance at no charge.

Call By phone:1-877-771-3285 to reach a member from our team of experts. Simply have your insurance policy number on hand when you call.

  • Certain conditions, exclusions and limitations may apply.
  • 1. Our identity theft lawyers are available Monday to Friday from 9:00 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m. (excluding holidays). Outside of these hours, a coordinator from Desjardins Assistance Services will walk you through the initial steps and a lawyer will call you back. Our psychologist service consists of a complimentary one-hour telephone consultation to help you manage the stress associated with identity theft, and must be used within a year of the Identity Theft Assistance file being opened.
  • 2. Identity Theft Assistance provides a service only; it does not cover any financial losses.

Not insured with us? See how easy it is to get the right coverage with Desjardins Insurance!

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Speak with an insurance agent By phone: 1-877-699-9923

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