Customer space
Save time with Online Services! Manage your insurance whenever you want, wherever you want.
View your insurance documents
With your Online Services account, you can view, download and print the documents you need, including:
- Home or auto insurance policies
- Renewal notices for policies ending soon
- Archived insurance documents
Sign up for Paper-free! We’ll let you know as soon as updated insurance documents are available in your account. Simply log on and go to your Profile.
Change your address
Are you moving? You can change your address online. It only takes a minute and we’ll quickly update your insurance policies.
Simply log on and go to your Profile.
Sign up for the Paper-free option
Go Paper-free and enjoy the benefits!
- Get a notification when updated insurance documents are available in your Online Services account.
- View digital copies of your current and archived documents at any time.
- Do your part for the environment and reduce the number of printed and mailed documents.
To sign up for the Paper-free option, simply log on and go to your Profile.
Store a vehicle
Use Online Services to:
- Let us know you’re storing your auto or your caravan.
- Change the dates for a scheduled or existing storage period.
File an insurance claim
Auto insurance
You can file a claim online in just about 10 minutes.
- You'll be able to check your coverage, your liability and the deductible you need to pay.
- You'll then be able to make an appointment with one of our network's body shops to get a damage estimate.
- Depending on certain eligibility criteria, you may be able to choose the photo-based estimate option and send photos of the damage yourself instead of going to the repair shop to get a damage estimate.
Home insurance
You can file a claim online at any time. It's quick and easy! A claims advisor will call you within 1 business day.
Update your payment methods
You can manage your payments entirely online.
- Change your payment method to one of these 3 accepted options:
- Pre-authorized monthly withdrawals from your bank account
- A single annual payment by credit card
- A single annual payment by cheque or through a financial institution
- Update your credit card details. Make sure to update your information at least 5 business days before the next scheduled payment.
- Check your remaining premium balance.
Estimate the insurance premium for a new vehicle
If you’re thinking about replacing your vehicle, you can use the Shopping tool to quickly estimate the insurance premium for one or more vehicles. You can compare it to what you currently pay.
Add a driver
You can add a new driver without speaking to an insurance agent. You'll need to answer a few questions about the new driver and how they'll be using the insured vehicle(s).
We'll tell you if it affects your premium. Then you just have to confirm the changes.
You can also add a vehicle and a driver on your policy online. Make sure you have the following information:
- Vehicle identification number (VIN)
- Price of the new vehicle
- Name of the creditor or leasing company
- Information about the new driver
At the end of the transaction, we'll confirm your new premium.
Replace or add a vehicle
You can replace or add a vehicle on your policy online! No need to call anyone. It'll just take a few minutes to get your temporary confirmation of insurance, and you're all set!
Before you begin, make sure you have the following information:
- Vehicle identification number (VIN)
- Price of the new vehicle
- Name of the creditor or leasing company
You can also add a vehicle and a driver on your policy online. You'll just need to answer a few questions about the new driver and how they'll be using the vehicle(s).
Get the Desjardins Insurance mobile app
Simplify your life—log on to Online Services in the app!
The Desjardins Insurance app gives you access to your insurance whenever you want. Alert and Radar can also help prevent the most common types of property damage.
- Certain conditions, exclusions and limitations may apply.
- TM Alert and Radar are trademarks of Desjardins General Insurance Group Inc., used under licence.
- Ajusto is underwritten by Desjardins Insurance which refers to Desjardins General Insurance Inc in Quebec and to Certas Direct Insurance Company in Ontario.
- ® Ajusto is a registered trademark of Desjardins General Insurance Inc., used under licence.
- Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
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